ITIL certiﬁcations are recognized internationally across industries and companies, regardless of the size of the organization. The two-day intensive course provides delegates with comprehensive training to prepare them for the ITIL examination (based on “The ITIL Foundation Certificate in IT Service Management Syllabus,” latest edition).[spacer height=”10px”]
It will enable participants to:
- Understand all the elements of the ITIL syllabus
- Understand the speciﬁc examination language
- learn strategies and techniques for mastering the examination
Who is this course for?
- Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
- IT professionals that are working within an organisation that is currently using ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement program.